 Box
Office
Frequently asked questions
If you don't find the answer to your questions
here, feel free to contact us by phone or e-mail.
How
do I place a ticket order?
You can Fax your ticket order to (863)
834-8125. When faxing your order, be sure to include
the performance name, date, time, number of tickets,
price range, seating area (i.e., orchestra, mezzanine,
balcony, etc.). Your order should also include your name,
address, phone number, credit card number, expiration
date and name on card.
Mail orders can be sent to ...
The Lakeland Center
Attn: Box Office
701 W. Lime Street
Lakeland, FL 33815
Please make all checks payable to The Lakeland Center.
Include your driver license number and phone number
on the check.
Orders received seven working days prior to the event
will be mailed at the customer's request. All remaining
orders will be held at The Lakeland Center Will Call
window and are available 90 minutes before show time.
Remember when ordering by phone, fax, mail or online
please specify any special seating needs due to disabilities.
Please be aware a $3.00 handling fee will be applied
to all phone, mail and fax orders. Also, ticketmaster
does add service charges when ordering by phone or on
the internet.
For tickets by Phone please call our Box office at
(863)
834-8111
or
at (863) 682-5300
or
(813) 287-8844.
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Where do I pick up tickets ordered by phone?
Tickets purchased by phone that are designated for "Will
Call" will be ready at The Lakeland Center Box Office
Will Call window 90 minutes prior to the start of the
event. The confirmation # and picture I.D. is
required of the person that ordered the tickets.
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Do all events have a service charge?
Some events have service charges that range from
$1.00 to $5.00. There is no service charge if
the event is being held at The Lakeland Center and
the
tickets
are purchased at our Box Office. Remember,
ticketmaster does charge a service fee when ordering
by phone
or on the internet.
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Are discount tickets available?
The Lakeland Center offers special discounts to students
and seniors (age 55 or above) to selected performances.
Groups of 20 or more may also receive discounts to
most shows by calling (863) 834-8137.
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Does the show always go on?
Performance Disclaimer - All performances, dates, prices
and times are subject to change without notice.
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What is the Entertainment Hotline?
For information on events or performances, call our
24-hour automated entertainment hotline. (863)-834-8111.
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Is there Accessibility seating?
Seating is available for persons with mobility, hearing
or visual impairments on the lower level in the Youkey
Theater and, depending on the event, on both levels of
the Jenkins Arena. When ordering tickets, be sure to
tell the Box Office staff or of
your seating needs.
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What method of payment can I use?
VISA, MasterCard, American Express, Discover Card, cash
and local checks are accepted.
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What is a Child Ticket?
All patrons, ages two years old and up must have a ticket
for any event.
Children under two years old do not need a ticket, but
must sit on an adult's lap.
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